Questions, problems, or purchase trouble — start here.
Contact
Email us at pocketlarkstudio@gmail.com. We are a small team and normally reply within 2–3 business days.
To help us answer faster, please include:
- Your device model (for example, iPhone 14)
- Your iOS version
- The app version (Settings screen in the app)
- What you did, what you expected, and what happened instead
Restoring a purchase
If you bought something in Read Me Right and it is not showing up — for example after reinstalling the app, resetting your device, or moving to a new iPhone — you can restore it at no extra charge:
- Make sure you are signed in with the same Apple Account you used for the original purchase.
- Open Read Me Right and go to Settings.
- Tap Restore Purchases.
If the restore still does not bring your purchase back, email us with your Apple receipt (Apple emails one for every purchase) and we will look into it.
In-app purchases
Read Me Right offers optional in-app purchases. All purchases are processed by Apple through the App Store — we never see or handle your payment details.
- Purchases are tied to your Apple Account, not to any account with us.
- Family Sharing availability depends on the individual item.
- You can review your purchase history in the App Store app under your account.
Refunds
We cannot issue refunds ourselves. All App Store and in-app purchases are billed by Apple, so refund requests go through Apple:
- Visit reportaproblem.apple.com and sign in with your Apple Account.
- Select the purchase and choose the option that fits your situation.
Apple decides the outcome of every refund request. If the problem is a bug on our side, tell us as well — we would like to fix it.
Something is not working
Before writing in, these steps clear up most reports:
- Force-quit Read Me Right and reopen it.
- Restart your device.
- Check the App Store for an update to Read Me Right.
- Check that your iOS version is up to date.
- If the app crashes on launch, reinstalling can help — your purchases can be restored with the steps above.
Still stuck? Email pocketlarkstudio@gmail.com with the details listed under Contact, and a screenshot or screen recording if you have one.
Privacy
See our Privacy Policy for what the app does and does not collect.